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Refund Policy 退換貨條款

我們基於重視客戶需求與服務品質,您於收到商品十日內,若商品真有不符合您的期許,有退/換貨需求時,請保持商品本體、贈品、內外包裝、發票及所有附隨文件或資料的完整性,切勿有任何缺漏或毀損,否則恕不接受退貨申請,再請將商品幫我們直接寄回"新北市新莊區富國路26號6樓";待人員確認商品無誤且無短少破損後,我們將於10至14天退費至客戶指定銀行帳戶(費用將扣除30元匯款手續費)。

客戶如商品收到商品因運輸過程造成貨品毀損、或貨品品項錯誤,請於收到產品後兩日內拍照存證並立即與客服聯繫,以便安排後續退換貨處理。謝謝

辦理方法:    
請來電:(02)2901-0663,或來信到客服信箱 kinnzajapan@gmail.com 說明商品狀況並附上照片,以利客服進行處理。謝謝您


Thanks for shopping at Kinnza Japan.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have [10] calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us. +88622901-0663 / Email: kinnzajapan@gmail.com

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